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Why most of the Freelancing platforms are broken (and why we’re different)
Future of Work

Why most of the Freelancing platforms are broken (and why we’re different)

Why most of the Freelancing platforms are broken (and why we’re different)

Deepak Lalit
July 1, 2021

Pain points of the major Freelancing Platforms.

Freelancing platforms are a major part of the ‘gig-economy’ and serve a crucial role in connecting employers with contract workers. Employers can hire designers, content creators, developers, marketers and many other types of remote workers for one-off projects or long term employment. But as with any business model, there are several issues that impact the experience for both the buyer and the seller. Here’s a list of things that are typically noted as the pain points for buyers (employers) looking to avail freelance services:

  1. Platforms are overprotective about how Employers and Freelancers communicate:
  2. Most of the Candidates are unsuitable because they are not vetted :
  3. Complicated Fee structure


Platforms are overprotective about how Employers and Freelancers communicate:

The platform that connects the employer and freelancer is obviously concerned about you taking the conversation offline to avoid paying the platform fees. That's understandable. However it should not come at the expense of making the communication between the employer and the freelancer difficult and unpragmatic. An example is if you wanted to share a file with the freelancer or have a quick call with them, the platform would usually require you to use their in-built chat tools, which are usually clunky and buggy. If you do share your email, phone number, skype details etc, the platform immediately reminds you that it's outside their policy and you’re not allowed to communicate that way. So, in effect the platforms purposely force their customers to have a poorer experience because they don't want to risk you taking the platform offline. Well perhaps they shouldn't be charging ridiculous fees to incentivize the freelancer and employer to take the conversation offline. At ProvenTeam - we encourage you to use whatever means necessary to communicate, whether it be our in-built Zoom calls, or sharing your email or phone number with each other.



Most of the Candidates are unsuitable because they are not vetted :

Freelancing platforms like any other business, get greedy. They want to have as many people on their platforms so they can boast about user numbers and growth. They invite anyone and everyone to sign up and accept them as a freelancer, without checking their identity, or verifying their skills. The truth is that every platform has a huge tail (80%+) of people that are not suitable for the jobs that they are applying for. As a result the experience for the employer is poor. They get bombarded with candidates that are not appropriate for the job or their skill level is not up to par. It takes a long time to sift through the hundreds of applicants you get for every job. And because things are so competitive for the freelancers, they simply don't have the time to read your job description and write an appropriate proposal. You get cookie cutter responses from many many freelancers and end up wasting a lot of time. At ProvenTeam - we have turned the hiring process on its head. There are no jobs to post and no proposals to sift through. We only select the best candidates on our platform and each candidate goes through an interview process to determine their eligibility. When an employer is looking to hire a freelancer, they can simply browse through the available profiles and reach out to freelancers they are interested in.


Complicated Fee structure

Every company likes to boast about how their pricing is simple and transparent ,but nothing could be further from the truth when it comes to Freelancing platforms. The industry leaders are now typically charging multiple fees.


(i) commission on the invoices,
(ii) Credit card processing fees (for employers), withdrawal fees (for freelancers)
(iii) monthly subscriptions,
(iv) Credits for submitting proposals(for freelancers), and
(v) additional fees to boost the visibility of your profile (for freelancers) or job (for employers).

Simple and transparent ? No.

ABOUT THE AUTHOR
Deepak Lalit

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